Hello,

Greetings from Flipkart.com

Order ID: OD103415531828720000
Product: Asus Zenfone 2 ZE551ML

Thank you for taking yourthe time to write to us.

First of all, I would like to apologize for the delay occurred in responding to your e-mail. SuddenA sudden technical glitch has caused this delay. We assure you that suchthis will not occur in future.

I certainly understand your concern that you are facing an issue with theyour mobile phone, and would like to haveoffer a replacement/refund for the same.

My apologies for the inconvenience caused to you in this regard.

We don't like to see our customers upset and inconvenienced, asand we are always here to help with the customers concerncustomers' concerns.

On checking our records, I see that your issue is already with the concerned team. They will get in touch with an update by July 26, 20152018, and you have my assurance that we'll have your issue resolved in the best possible way at the earliest time possible.

I request your kind patience in this regard.

Regards,
Hemavathi AR