From the perspective of the researcher, the appropriate framework for providing quality services is through the assessment of gaps in the quality of service itself in the government sector in the United Arab Emirates. There are many levels of quality of perceived services in the UAE government institutions, which are periodically evaluated by determining the services provided to the users and how to obtain the service, andas well as the time it takes.
The researcher also believes that the quality of perceived services and services expected by the user should be linked to the service,. Direct and indirect communication with the users of the services provided is a key factor in understanding the requirements of users in general through surveys and taking opinions and proposals to achieve their expectations.