Results

Increase customer satisfaction: Inperly users are now consistently achieving satisfaction scores of 10 out of 10 using Surfly’s Universal co-browsing. By adding Surfly, banking customers are now receiving all the help they need from an advisor, which has a positive impact on the bank’s overall satisfaction score.

Time-saving: Inperly users now have insights into the precise needs of the customer. By adding Surfly’s universal co-browsing, Inperly users have slashed the transaction time and problem-solving time by 50%.

Improves the emotional and interpersonal connection with customers: With Surfly’s added functionality, Inperly users are now having interpersonal communication in real time, while conducting basic to highly complex operations and assisting customers with their everyday needs. This resulted in moving a significant amount of bank-customer interactions from the traditional contact center to the online advisor service.

Enable a new go-to-marketgo-to market: With the help of Surfly, Inperly has expanded their service offerings, elevated their market presence, and identified new sales opportunities—opportunities, thus, realizing an immediate return on its investment.

Branding and customization: With Surfly’s OEM and white-label capabilities, the company has rebranded the Surfly application to match the look and feel of the Inperly Virtual Branch.

Proven integration: Thanks to Surfly’s transparent layer, Inperly was able to fully integrate Surfly into their virtual branch platform, enabling them to choose the aspects of Surfly's functionality they wanted to integrate into their platform and to personalize their co-browsing sessions.

Fast time to market with on-premise implementation: Inperly was able to instantly add Surfly’s functionality to their product and make universal co-browsing part of their virtual branch, enabling all users and customers to have a consistent user experience across multiple channels.

Help hearing-impaired customers -: Surfly made it possible for Inperly users to provide a more in-depth explanation to hearing-impaired customers -, enabling financial institutions to explain banking products visually.