Understands the foremost influence a customer definedcustomer-defined quality can have on their business activities (Patyal && Maddulety, 2015). Hence, many competitive construction companies constantly enhance their quality control techniques by introducing total quality control departments in their organisation whose policies are aimed at satisfying customers by giving them standard quality products, excellent servicesservice and timely delivery. This department goes further to explain the need for organisational development by robustly training staff for such responsibilities. Taking a historical angle, construction organisations that are highly committed to the implementation of quality control techniques usually maintain high qualityhigh-quality standards in production, which in turn gives a direction to the business of such construction organisations, (Nnadi, Akawnonu && Okafor, 2018).