When I first learned of this problem, I contacted today your company experts after reviewing my bill and not noticing the credits. I was told that I wasn't eligible because I had to purchase a new line for the credit. Also, I requested to speak to a manager; they disconnected the calcall, pushing me to write this email.
I was with At&TAT&T before TmobileT-Mobile for more than eight years without an issue. I decided to move to TmobileT-Mobile because I married and wanted to have a better network and the customer services thatservice was supposedly has to be exceptional, and thatthen a manager disconnected the call without not even listening to the calls that were placed.

Your manager disconnected the call today, and he told me that nothing could be done about my problem. I believe that this response is unfair, because I wouldn't makehave made the trade if the promotion wasn't offered. I wasn't going to trade a 1200$$1200 phone for only 400$400. I was offered this promotion on a call, which I believe is recorded. I have spent several hours on the call regarding this issue, causing frustration and wondering if I should change companies because of the way that I have been treated.

I look forward to hearing from you as soon as possible to resolve this problem. You can contact me at the above address and phone number.