Dear Sir/Madam,
I am writing to complain about the negligence that I experienced when I asked for a wake-up call from the receptionist on my last day.
I had a ticket tofor an early flight, becauseand I thought it was not an extremely demanding request to have a wake-up call. I havehad read about this service in the prospectus of the hotel, so I was sure that this iswas an ordinary service which does not require much effort from the hotel. I was wrong. It seems it was a difficult task to call someone inat the promised time. The receptionist’s forgetfulness regarding this call gave me a really hard time when she/he forgot the call. I havehad already requested wake-up call incalls at other hotels, and surprisingly, it did not cause them a problem.
This incident made me miss my flight, and I had to pay for another ticket. Besides the fact that it is not a cheap business to buy a ticket inticket at the last minute, it caused me a lot of stress and worryingworry as to whether I cancould even find any ticket to whichever flighta flight ticket that day. I was prepared for every tragedy that can happen in a holiday from a traffic accident throughto pickpockets to food poisoning, but this was such a big dereliction fromfor a five-star hotel like this. I was disappointed, and it gave me a terrible experience with this hotel, thatwhich I would not thinkexpect during the holidayholidays.
I feel your employee acted irresponsibly and did not complete his/her job when he/she made a promise for something that he/she could not keep, although I imploredrequested an existing service. I hope that you will look into this situation as a matter of some urgency, and that the service offered by your hotel will improve. I demand a compensation for thethis fault in the form of a full refund of the price of the undesired ticket.