We would like to express our deepest regret for the delay in shipping your boxes. We have already discussdiscussed the causedcause of delay due to a documentation error, however, the issue now is thethat the forwarder which theyis still processing the untagging method to release the boxes.
We arehave been trying our best to reach out theto the forwarder in manila, sinceManila since the first week of july weJuly. We always do update them vivia a call and messages just to knowadvise them of the status of 2ndthe second container. but thenHowever, they're incompetent, they don't even answer our questionquestions and that is why we cancannot give any information to all of you.
Our team in manila areManila have already been sent to the forwarder officesforwarder's office today and making an actionare trying to catch the forwarder because the issue arehas resulted in their being being neglectingneglected by theirthe company.
We invest bighave invested a large amount of money just to release the boxes even its too much because we. We are truly worried and concernsconcerned about your items.
We are very sorry for the long delayeddelay of shipment and we honestlyare telling the truth that we did our best to ship the boxes from koreaKorea to manilaManila. We arewere just mistaken to choose ourin our choice of forwarder for the 2ndsecond container.
As our team are making an operation today, kindly wait for another updatesupdate. Ginagawan na po ng matinding paraan ngayon, we have so many proof to provide just to inform you of the real situation. Last step nalang po ang kulang mailalabas na ang boxes, kaya't nagpadala na kami ng mga tauhan para sa kasiguraduhan na maproseso na ang papels ngayong araw din.


Maraming salamat sa pag unawa, we really appreciatedappreciate and deepest apologyapologies.


Regards,
KEM TEAM
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